FREQUENTLY ASKED QUESTIONS
How should I wash my printed garments?
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.
I received a damaged, defective, or incorrect item – what do I do?
If you received a damaged, defective, or incorrect item, contact firstname.lastname@example.org with a photo of the damage or the incorrect item you received, as well as your order number and we’ll take care of you!
Can I exchange my item for another size or colour?
We don’t offer exchanges for sizes or colours at the moment as all our products are custom made and printed on demand just for you. However, we can offer you a heavy discount if you would like to place a new order with a different size. If it’s the case please contact us via the contact form and we will get back to you as soon as possible. Please make sure to check out our size chart before ordering!
How long does it take to ship?
If your in the US, expect to receive your products within 2 weeks, but many of our orders tend to arrive even within 7 days after ordering. For International orders, it may vary a lot. We’ve created a page dedicated solely to this subject, please visit the shipping page for more details.
Do I have to pay customs fees?
Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.
Will I get a tracking number?
After each order is shipped we will email you a tracking number. If it’s multiple items, you may only get one tracking number but the items will arrive at different times.
Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost 😉